VIVA Pharmacy & Wellness is looking for PHARMACY Experience Specialist (Pharmacy Technician) that can provide professional, friendly customer service in an exciting, fast-paced environment. Communicate with customers via telephone or assist with customer inquiries, and accommodate any additional customer requests as needed while enjoying a rewarding, challenging work culture.

Minimum Qualifications:

• Must be at least eighteen years of age
• Must have high school diploma or equivalent
• Must speak English and Spanish
• Have completed certification as a Pharmacy Technician through a PTCB approved class

Preferred Qualifications: Fluency in Spanish - reading, speaking, and writing

Experience within a call center environment

Knowledge of insurance terminology and practices

• Knowledge and understanding of billing invoices/statements , scanning and filing documents proficiency
• Knowledge of and familiarity with commonly-used concepts, practices, and procedures related to customer service
• Willing to travel to Medical Offices to promote our services
• Pleasant and professional telephone etiquette
• Strong verbal and written communication skills
• Ability to navigate through multiple software systems and applications while assisting customers on the phone
• Ability to rely on instructions and pre-established guidelines to perform required tasks
• Ability to identify and help implement continuous improvement of processes, skills, and customer service interactions
• Take-charge attitude: capable of taking on the challenges that providing excellent customer service can present
• Flexible, open-minded, and solution-oriented, with the ability to handle different customer interaction scenarios appropriately
• Ability to adapt to a fast-paced call center environment, with strong emphasis on multi-tasking while actively listening to customers
• Problem-solving and strong analytical abilities
• High level of creativity, energy, and latitude
• Excellent judgment and decision-making skills
• Strong computer and computer software knowledge, skills, and abilities
• Exceptional typing skills
• Regular and punctual attendance
• High level of professionalism and ability to respond to customer inquiries promptly

If you are a fit based on the qualifications listed above, apply today to our Pharmacy Experience Specialist position on Indeed.com