NOW HIRING Experienced Pharmacy Technicians !
Apply To Join our Team (Click the Image Above to Apply on indeed.com )
VIVA Pharmacy & Wellness is looking for PHARMACY Experience Specialist (Pharmacy Technician) that can provide professional, friendly customer service in an exciting, fast-paced environment. Communicate with customers via telephone or assist with customer inquiries, and accommodate any additional customer requests as needed while enjoying a rewarding, challenging work culture.
Minimum Qualifications:
- Must be at least eighteen years of age
- Must have high school diploma or equivalent
- Must speak English and Spanish
- Have completed certification as a Pharmacy Technician through a PTCB approved class
Preferred Qualifications: Fluency in Spanish - reading, speaking, and writing
Experience within a call center environment
Knowledge of insurance terminology and practices
- Knowledge and understanding of billing invoices/statements , scanning and filing documents proficiency
- Knowledge of and familiarity with commonly-used concepts, practices, and procedures related to customer service
- Willing to travel to Medical Offices to promote our services
- Pleasant and professional telephone etiquette
- Strong verbal and written communication skills
- Ability to navigate through multiple software systems and applications while assisting customers on the phone
- Ability to rely on instructions and pre-established guidelines to perform required tasks
- Ability to identify and help implement continuous improvement of processes, skills, and customer service interactions
- Take-charge attitude: capable of taking on the challenges that providing excellent customer service can present
- Flexible, open-minded, and solution-oriented, with the ability to handle different customer interaction scenarios appropriately
- Ability to adapt to a fast-paced call center environment, with strong emphasis on multi-tasking while actively listening to customers
- Problem-solving and strong analytical abilities
- High level of creativity, energy, and latitude
- Excellent judgment and decision-making skills
- Strong computer and computer software knowledge, skills, and abilities
- Exceptional typing skills
- Regular and punctual attendance
- High level of professionalism and ability to respond to customer inquiries promptly
If you are a fit based on the qualifications listed above, apply today to our Pharmacy Experience Specialist position on Indeed.com